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- Create a ticket Select a product and tell us how we can help. The reply arrives in your history and your inbox. Create new ticket
- WhatsApp Dedicated WhatsApp support. Message us and our team will help you. Chat on WhatsApp (opens in a new tab)
- Support history Your requests and their current status. Open any ticket to read and reply. View history
- Contact form Don't have an account yet? Write to us from the contact page. Go to Contact
Frequent topics
Choose a topic to see its questions. If you can't find the answer, create a ticket with the product already selected.
Account & access
Signing in, passwords, email verification and purchases that don't show up in your account.
Create a ticket about this topicOn the sign-in page, click “Forgot your password?” and follow the steps to create a new one.
Yes. On the sign-in page, choose “Continue with Google”.
When you create your account, we send a 6-digit PIN to your email. The code expires in 10 minutes; on the same screen you can request another code or change the email.
Make sure you signed in with the same email you used for the purchase. If they are different, create a ticket under Account & access and include both emails.
Payments & subscriptions
Payment methods, cancellations, plan changes, refunds and invoices.
Create a ticket about this topicWe accept credit and debit cards (Visa, MasterCard, American Express) and PayPal. The process is 100% secure. You can choose a monthly or yearly subscription, and the yearly plan gives you one month completely free.
Yes, you can cancel at any time from your user dashboard, with no hidden fees or long-term commitments. While your subscription is active, you keep enjoying every resource available on the platform.
The email you used to buy, the payment date, the plan and, if you have it, the Hotmart transaction ID. Do not share card details.
Resources & downloads
What the library includes, formats, compatibility with your software and free resources.
Create a ticket about this topicMotion backgrounds, video loops, editable templates, social media designs, titles, lower thirds and complete graphics packages.
Every week we add new backgrounds, loops, countdowns and templates, so your resource library keeps growing.
Compatible titles and lower thirds include files and formats prepared for OBS, vMix and the other tools listed with each product.
Image and video backgrounds work with presentation software that supports standard formats such as JPG, PNG and MP4.
Yes. Many resources include organized and editable PSD files for Adobe Photoshop.
Yes. RW Media offers a free section with templates and media for worship services, events and social media.
Canva Access Pass
Opening the templates in your Canva account, editing and exporting them.
Create a ticket about this topicNot for most templates. You can open and edit them with a free Canva account. If a design uses a Canva Pro element, you can easily swap it for a free one.
Yes. Open a new copy whenever you need it and create different versions for your ministries, events or series.
You don't need to download editable files. Open the template in Canva, customize it there and export the result in the format you prefer.
Yes. You can open and edit your designs in the Canva app or in the browser. For more detailed changes, a computer is more comfortable.
Yes. When you upgrade from Basic to Professional, every Canva template is unlocked automatically.
RW Titler
Titles and graphics for your livestreams: editor, output and connection with OBS or vMix.
Create a ticket about this topicRW Titler is church titling and livestream graphics software. Create, customize and display lower thirds, Bible verses, names, announcements and other visuals during a live broadcast.
Yes. Add RW Titler graphics to OBS Studio as a browser source and display them in any scene.
Yes. Add RW Titler to vMix through a web input or browser source to include titles and graphics in your production.
Yes. The platform creates and controls graphics online, simplifying integration with your streaming software.
Yes. Customize the text, colors, fonts and visual elements in each template.
RW Editor
Creating, editing, saving and exporting designs from your browser.
Create a ticket about this topicYes. Create and edit from your browser without installing heavy software. Your designs stay available so you can pick up where you left off.
No. The templates, guides and controls are built so volunteers and communication teams can produce professional pieces quickly.
Posts, stories, thumbnails, announcements, 16:9 screens, event graphics, sermon series and other visual content for your church communication.
Yes. Work with your own photos, logos and assets to adapt each design to your church identity.
Frequently asked questions
Have another question? Our team can help you on WhatsApp.
Select the product and request type, describe the issue, then click Submit ticket.
Open any ticket in your support history to read and reply in the conversation. When the team replies, we also let you know by email.
You can attach an image, PDF or video up to 15 MB (JPG, PNG, WEBP, PDF, MP4 or MOV). Do not share card details.
Submitted: we received your ticket. Under Review: the team is looking into it. Waiting for Reply: we need something from you. Answered: there is a reply in the conversation. Resolved or Closed: the case is finished; if you need anything else, create a new ticket.
Yes. The support portal works with your RW Media account: sign in to create tickets and see your history. If you don't have an account yet, write to us from the contact form.
We're here to help.
Create a ticket and follow every reply in one place, or message us on WhatsApp. Attach a screenshot and we'll solve it faster.